Your order will normally ship 5-10 business days after being placed through our website. Please note that although our website may provide shipping time frames, these are only estimates. These shipping time frames are not meant to be promises or commitments of arrival times. Please do not rely on them for your item to arrive according to those dates. Delivery times vary due to many factors including daily load on orders, status of inventory, and a few others. Please be patient and know we're working on overdrive to make sure your order ships in a timely manner. As soon our your order has left our doors we will contact you via the email you provide to confirm your tracking number. Please be patient and we will contact you with a tracking number as soon as it is available. Alpha Power Gear, LLC. and all related entities are not responsible and will not be held liable for delays, timing, damages, and quality of any shipping services.
*Please keep in mind that any product labeled limited edition could take longer as they tend to sell out fast and will be made to order.
International Customers and Shipments:
Alpha Power Gear, LLC. is not responsible for any additional costs accrued due to foreign fees such as, duties, taxes, and any other fees that may arise due to international customs and shipping costs. You are purchasing our products know you are solemnly responsible for any international shipping cost or fees.
We welcome all exchanges! Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. The Customer will be responsible for shipping it to Alpha Power Gear, LLC. as well as shipping charges for the new product. You can exchange your products for any item or items of equal value, or order up and be responsible for the cost difference.
Exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. Inquiries post 30 days will be voided due to our 30 day policy.
Please send all your inquiries regarding exchanges, shipping, and or customer service to firstname.lastname@example.org
If in fact you receive incorrect product by fault of our discrepancy, please notify us immediately so we may send you a replacement and make sure your well taken care of.
All sales are final. We apologize, but if you receive your product damaged, or of the wrong size, we will make all the proper accommodations to be sure you get the right product. Please email email@example.com for proper return instructions.